All to manage and save time, to combine different tasks, to balance out work and family, to make life more comfortable.
We strongly believe that this concept of One Stop Shop should also be applied within the process of a marine insurance claim. An example.
Our surveyor performed a QC, stuffing survey, inland carriage-supervision and load- & stow survey on board of a seagoing vessel of 10 reefer containers with blueberries to confirm the sound condition of the cargo at POL. Upon stripping at POD, damages due to delay allegedly caused by bad weather during transit and due to temperature breach were noted. Joint survey was called for and our legal team was consulted immediately to facilitate a timely letter of protest and a proper P&I LOU, to obtain access to logbooks, crew statements and weather reports, even to impose sharing of container data recordings. This early integration of surveys and recoveries left no room to escape liability for the carrier, resulting in a fair settlement few months after subrogation.
We are convinced that every claim has a liability aspect and should therefore be investigated on its recovery merits, regardless the amount at stake. The sooner one starts with that, the better a case can be built for recovery purposes. This process has a clear impact not only on the monetary result of recovery, but also on the speed thereof. Loss ratio will then become a win ratio.